Go your Apple Watch fix for service

Here'southward how to protect your information and save time before you post in your Apple tree Watch or drop it off for service.

Before you ship us your Apple Watch

If your device won't turn on or respond, finish as many of these steps as possible.

Unpair your Apple Sentinel

When you unpair, your iPhone volition endeavor to create a fill-in of your Apple tree Sentinel. When your device returns from service, y'all tin use the backup to restore your Apple Picket.

Follow these steps to unpair your devices:

  1. Keep your Apple Lookout and iPhone close together.
  2. Open the Sentry app on your iPhone and tap the My Sentinel tab.
  3. Tap All Watches at the elevation of the screen.
  4. Tap the Info button next to the watch that you want to unpair.
  5. Tap Unpair Apple tree Watch. For cellular models, tap Remove [Carrier] Plan.
  6. Enter your Apple tree ID password. If y'all forgot your Apple ID password, you tin can reset it.
  7. Tap again to confirm.

If y'all don't have your iPhone, but your Apple Picket is working, yous can erase all content and settings on your Apple tree Watch. On your Apple Watch, tap Settings > Full general > Reset > Erase all Content and Settings. For cellular models, tap Erase All to remove your plan.

Remove your Apple tree Sentry band

Your Apple Watch ring and any other accessories that you send won't be returned, so please remove them before sending your Apple Sentinel in for service.

Learn how to remove your band. If y'all take a Link Bracelet band, remember to split up the links before y'all remove the band.

Send in your Apple Sentry

If you arranged a repair request, you should have received instructions for how to postal service in your Apple Watch. If yous already received a replacement Apple Lookout, follow these steps to set it up.

If you haven't set up a repair request, choose from the service options available in your surface area: make a reservation at an Apple Shop, notice an Apple Authorized Service Provider, or gear up up mail service-in repair. Arrange service for your Apple tree Lookout.

Before you drop off your Apple Watch

You might want to make an appointment before you lot go to a service location, like an Apple Store, Apple Authorized Service Provider, or carrier. Y'all might demand to sign in with your Apple ID to make a reservation.

Become ready for service

Follow these steps. If your device won't turn on or reply, finish as many steps every bit possible:

  1. Update your Apple Sentinel to the latest version of watchOS.
  2. Update your iPhone to the latest version of iOS.
  3. Dorsum up your iPhone. Your iPhone fill-in also includes a backup of your Apple Watch.
  4. Charge both your iPhone and Apple Watch.

When you go in for service, make sure that you bring these things with you:

  • Your Apple tree Lookout
  • The iPhone that you use with your watch
  • The power cables and adapters
  • Your Apple ID and password (For some repairs, you demand your Apple ID password to erase your device and turn off Find My iPhone.)
  • Your sales receipt (if possible, in instance your service requires proof of buy)
  • A form of personal identification, like a drivers license, passport, or other regime-issued ID

Drop off your Apple Lookout

When you arrive at a store, a technician volition inspect your device. If your Apple Watch needs a hardware repair, it will be shipped to an Apple tree Repair Center. Before it'southward sent, you'll need to unpair it from your iPhone. When you unpair, your iPhone volition effort to create a backup of your Apple tree Watch. Yous tin use the fill-in to restore your Apple Watch when it returns from service.

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